Take your time. Nothing here can break. This takes about ten minutes. If you get stuck at any point, stop. Send us what you have or nothing at all, then we sort the rest together on the phone.
1
Check your email first, it is the easy way
1
Open your emails. That is the app where your emails arrive, usually called Mail, Gmail, Outlook or Hotmail.
2
Find the search box at the top. It has a small magnifying glass. Tap it and type giffgaff then press search.
3
Look for payment confirmation emails. Real ones come from an address ending giffgaff.com.
giffgaff does not do bills, none exist. What you can get is a receipt for every payment, which does the same job for us. That is Part 2.
2
Get your payment record
1
Open the internet (Safari, Chrome or Edge). Tap the long box at the very top of the screen, type giffgaff.com then press Go.
2
Log in with your mobile number or member name and your password.
3
Go to My payments.
4
Find a recent payment and select View details.
5
Click the blue VAT receipt link, which downloads a PDF. Or simply screenshot the My payments page showing what you pay each month. Either is fine.
Your goodybag price is the whole story with giffgaff, there is no contract to escape. A screenshot of the payments page is honestly plenty.
3
Send it to us, whichever way you like
WhatsAppSend a photo of the bill or the downloaded file to 01274 911249
Our websiteGo to billboffin.co.uk, fill in the short form and attach the bill at the end
Cannot find the bill at all? That is fine, honestly. Get in touch anyway. We take the details over the phone and you do not need a single piece of paper.
Keep yourself safeWe will never ask for your password or your bank details. Nobody genuine ever does. Your password is yours alone, so do not share it with anyone, including us.
