Take your time. Nothing here can break. This takes about ten minutes. If you get stuck at any point, stop. Send us what you have or nothing at all, then we sort the rest together on the phone.
1
Check your email first, it is the easy way
1
Open your emails. That is the app where your emails arrive, usually called Mail, Gmail, Outlook or Hotmail.
2
Find the search box at the top. It has a small magnifying glass. Tap it and type NOW Broadband then press search.
3
Look for payment emails from NOW. Real ones come from an address ending nowtv.com.
NOW does not do a traditional bill document, just an on-screen payment history, which does the same job. NOW's own advice is never to click links in its emails, so type the address yourself in Part 2.
2
Get your payment record
1
Open the internet (Safari, Chrome or Edge). Tap the long box at the very top of the screen, type account.nowtv.com then press Go.
2
Sign in with your NOW email address and password.
3
Broadband payments live in their own section, separate from TV membership payments, so head for the broadband payments area.
4
You will see upcoming, recent and previous payments, going back 12 months.
5
There is no download button, so print the page or take a screenshot. Both are fine for us.
Pay for NOW through someone else, such as Amazon, Apple or TalkTalk? Then the payment record lives in that account rather than NOW's.
3
Send it to us, whichever way you like
WhatsAppSend a photo of the bill or the downloaded file to 01274 911249
Our websiteGo to billboffin.co.uk, fill in the short form and attach the bill at the end
Cannot find the bill at all? That is fine, honestly. Get in touch anyway. We take the details over the phone and you do not need a single piece of paper.
Keep yourself safeWe will never ask for your password or your bank details. Nobody genuine ever does. Your password is yours alone, so do not share it with anyone, including us.
