Take your time. Nothing here can break. This takes about ten minutes. If you get stuck at any point, stop. Send us what you have or nothing at all, then we sort the rest together on the phone.
1
Check your email first, it is the easy way
1
Open your emails. That is the app where your emails arrive, usually called Mail, Gmail, Outlook or Hotmail.
2
Find the search box at the top. It has a small magnifying glass. Tap it and type Tesco Mobile then press search.
3
Look for an email about your bill or your account. Check who sent it: a real one comes from an address ending tescomobile.com.
You picked text or email when you joined, so some people never get bill emails at all, which is normal. The bill lives in your online account either way, so carry on to Part 2.
2
Log in and download the bill
1
Open the internet (Safari, Chrome or Edge). Tap the long box at the very top of the screen, type tescomobile.com then press Go.
2
Log in to My Account. Forgotten the password? Click the forgotten password link and they email you a link to set a new one. That is normal, most people do it.
3
Select Bill. It sits at the top of the screen on a computer, at the bottom in the app.
4
Click the blue arrow next to the month you want.
5
Scroll down, select Download bill, then choose Summary from the list.
The VAT invoice option only appears once the bill has been paid, so do not worry if it is missing. The Summary version is all we need.
3
Send it to us, whichever way you like
WhatsAppSend a photo of the bill or the downloaded file to 01274 911249
Our websiteGo to billboffin.co.uk, fill in the short form and attach the bill at the end
Cannot find the bill at all? That is fine, honestly. Get in touch anyway. We take the details over the phone and you do not need a single piece of paper.
Keep yourself safeWe will never ask for your password or your bank details. Nobody genuine ever does. Your password is yours alone, so do not share it with anyone, including us.
