Take your time. Nothing here can break. This takes about ten minutes. If you get stuck at any point, stop. Send us what you have or nothing at all, then we sort the rest together on the phone.
1
Check your email first, it is the easy way
1
Open your emails. That is the app where your emails arrive, usually called Mail, Gmail, Outlook or Hotmail.
2
Find the search box at the top. It has a small magnifying glass. Tap it and type Three bill then press search.
3
Look for an email about your eBill. Real ones come from an address ending three.co.uk.
Three usually announces new bills by TEXT rather than email, so check your text messages too. Nothing in either place does not mean there is no bill, it lives in your online account either way, which is Part 2. On Pay as you go? You will not have bills at all. A top-up receipt or a screenshot of your top-up history does the same job, so skip straight to Part 3 with that.
2
Log in and download the bill
1
Open the internet (Safari, Chrome or Edge). Tap the long box at the very top of the screen, type three.co.uk/customer-login then press Go.
2
Sign in to My3 with your email address and password. Forgotten the password? Click the forgotten password link and they email you a link to set a new one. That is normal, most people do it.
3
Open the billing section.
4
Pick the month you want.
5
Download the PDF copy.
Three only keeps bills online for 12 months, the shortest of any network, so grab what you need while it is there. The online bills are free, paper ones cost £2.50 a month.
3
Send it to us, whichever way you like
WhatsAppSend a photo of the bill or the downloaded file to 01274 911249
Our websiteGo to billboffin.co.uk, fill in the short form and attach the bill at the end
Cannot find the bill at all? That is fine, honestly. Get in touch anyway. We take the details over the phone and you do not need a single piece of paper.
Keep yourself safeWe will never ask for your password or your bank details. Nobody genuine ever does. Your password is yours alone, so do not share it with anyone, including us.
