Take your time. Nothing here can break. This takes about ten minutes. If you get stuck at any point, stop. Send us what you have or nothing at all, then we sort the rest together on the phone.
1
Check your email first, it is the easy way
1
Open your emails. That is the app where your emails arrive, usually called Mail, Gmail, Outlook or Hotmail.
2
Find the search box at the top. It has a small magnifying glass. Tap it and type Virgin Media then press search.
3
Look for an email about your bill or your account. Check who sent it: a real one comes from an address ending virginmedia.com.
The email is usually not the bill itself. It just tells you a bill is ready. The bill lives in your online account, so carry on to Part 2. And if the sender's address ends in anything other than virginmedia.com, do not click it.
2
Log in and download the bill
1
Open the internet (Safari, Chrome or Edge). Tap the long box at the very top of the screen, type my.virginmedia.com then press Go.
2
Sign in with your Virgin Media email or username and password. Forgotten the password? Click the forgotten password link and they email you a link to set a new one. That is normal, most people do it.
3
Click Billing.
4
Click View this bill next to the newest bill.
5
Press the download option on the opened bill to save the PDF.
Two things worth knowing. Only the main account holder's login can see the bills. And Virgin's bill page sometimes opens blank. That is their website playing up, not you: try again or use the My Virgin Media app.
3
Send it to us, whichever way you like
WhatsAppSend a photo of the bill or the downloaded file to 01274 911249
Our websiteGo to billboffin.co.uk, fill in the short form and attach the bill at the end
Cannot find the bill at all? That is fine, honestly. Get in touch anyway. We take the details over the phone and you do not need a single piece of paper.
Keep yourself safeWe will never ask for your password or your bank details. Nobody genuine ever does. Your password is yours alone, so do not share it with anyone, including us.
